1. Information We Collect
To provide a seamless hyper-local shopping experience, we collect several types of information:
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Personal Identification Information: We collect names, email addresses, and phone numbers during the registration process for both customers and sellers.
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Geolocation Data: Our platform tracks user and seller locations to facilitate "near me" discovery and ensure accurate radius-based delivery.
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Business & Financial Data: For sellers, we collect business registration details and bank account information to manage automated payout requests and settlements.
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Transaction & Activity Data: We record details of orders placed, inventory linked by sellers, and offline sales recorded via our integrated POS features.
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Communication Data: We store messages exchanged through our real-time live chat system to facilitate coordination between buyers and sellers.
2. How We Use Your Information
We use the collected data to maintain a synchronized experience across all platforms:
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Service Fulfillment: Processing orders, calculating accurate shipping rates for local or outstation delivery, and updating fulfillment statuses.
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Hyper-Local Discovery: Using geolocation to show customers the best product prices from nearby stores.
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Inventory & Pricing Management: Allowing sellers to link inventory to our shared catalog via EAN barcodes or name searches.
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Account Security: Implementing stateless JWT (JSON Web Token) authentication to ensure secure and persistent mobile sessions.
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Communications: Sending push notifications for order updates and enabling real-time chat for pre- or post-purchase inquiries.
3. Data Sharing and Disclosure
We do not sell your personal information. Data is shared only in the following contexts:
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Buyer-Seller Coordination: Necessary customer details (name, delivery address, phone number) are shared with the specific seller handling the order to facilitate self-delivery.
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Payment Processing: Information is shared with secure third-party payment gateways to handle checkout transactions.
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Legal Compliance: We may disclose information if required by Indian law or to protect the rights and safety of our community.
4. Data Security
We employ industry-standard security measures to protect your data:
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Encryption: Secure JWT authentication using the HS256 algorithm protects API communications.
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Stateless Architecture: Our API bridge is designed to be resilient and secure, suppressing unnecessary redirects and maintaining strict origin resolution.
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Access Control: Seller profiles and payout data are managed through secure extensions within our core marketplace logic.
5. Your Rights and Choices
Users of KiranaDukaan.in have the following rights regarding their data:
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Access & Correction: Users can update their profile information and business details directly through the mobile applications.
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Data Deletion: Users may request the deletion of their accounts, subject to the retention of transaction records required for tax and legal purposes.
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Communication Preferences: Users can manage push notification settings within their device or app settings.
6. Updates to This Policy
We may update this Privacy Policy to reflect changes in our technology or legal requirements. We encourage users to review this page periodically for the latest information on our privacy practices.
Contact Us For any questions regarding this Privacy Policy or your data, please contact the KiranaDukaan.in support team through the official mobile app or website.